SoftQualM is pleased to announce the following public courses (English, German on request or where indicated):
*Click the title of each category to view upcoming courses.
Autumn 2023
PECB ISO 31000 Risk Manager
PECB ISO 31000 Risk Manager
This three day course provides an overview to the generic principles of risk management based on ISO 31000:2018, and how to apply the same across an organisation, eg for operational or financial risk, the various risk-based management systems like IMS, QMS, EMS, SMS, BCMS, ISMS, OH&SMS etc.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes based on ISO 31000:2018.
The generic character of ISO 31000:2018 makes it applicable across organisations at subject matter as well as enterprise level.
ISO 31000:2018 provides a comprehensive model for any kind of management system, standard, operational or regulatory context requiring a risk-based approach, whether a formal risk management process is required or not.
Examples are ISO 9001:2015, ISO 14001:2015, ISO/IEC 20000-1:2018, ISO 22301:2019, ISO/IEC 27001:2013, ISO 45001:2018, SOX, revenue assurance, program and project management, data protection, GDPR etc.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Risk Management per ISO 31000:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Overview to IEC 31010:2009
- Brainstorming, DELPH
- Hazard Analysis using HAZOP and HACCP
- Scenario Analysis
- Fault and Failure Analysis using FTA, FMEA and FMECA
- Operations Management of the BCMS
- Cause and Effect Diagram
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective risk management according to ISO 31000:2018
- Understand the relationship between risk management and requirements of interested parties
- Implement, maintain and manage an ongoing risk management program
- Advise organisations on best practices in risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Business process owners
- Project managers, consultants and team members implementing and operating management systems
- Regulatory compliance managers
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
Autumn 2023
PECB ISO/IEC 27001 Lead Implementer
PECB ISO/IEC 27001 Information Security Management System (ISMS) Lead Implementer
This five day course provides an overview to the structure of an Information Security Management System (ISMS) based on ISO/IEC 27001:2013, and how to implement the same in an organisation, eg for the purpose of certification.
Overview
This five day course enables participants to develop the necessary expertise to support an organisation in implementing and managing an Information Security Management System based on ISO/IEC 27001:2013.
Participants will also gain a thorough understanding of best practices used to implement information security controls from all areas of ISO/IEC 27002:2013, recently revised as ISO/IEC 27002:2022.
This training incorporates project management practices as well as further guidance from elsewhere in the ISO/IEC 27000 family of standards, eg ISO/IEC 27003 (Implementation), ISO/IEC 27004 (Measurements), ISO/IEC 27005 (Risk Management) etc.
The course consists of a mix of presentation, discussion and exercises based on real-world examples
Outline
Introduction to ISMS Concepts per ISO/IEC 27001:2013
- Normative, Regulatory and Legal Framework
- Fundamental Principles of Information Security
- Information Security Management System (ISMS)
- Clauses of ISO/IEC 27001:2013
Planning and Initiating the ISMS Implementation
- Gap Analysis, Business Case and Project Plan
- Defining Scope and Objectives of the ISMS
- Development of Information Security Policies
- Risk Management: Approach, Methodology, Identification,Analysis, Evaluation and Treatment of Risk
- Drafting the Statement of Applicability
Implementing the ISMS
- Implementation of a Document Management Framework
- Design of Controls and Writing Procedures
- Implementation of Controls based ISO/IEC 27001:2013 Annex A
- Development of a Communication, Training & Awareness Program
- Incident Management
- Operations Management of the ISMS
Performance Evaluation and Improving the ISMS
- Monitoring the ISMS with Metrics, Performance Indicators etc
- Internal Audit, Management Review and Corrective Actions
- Implementation of a Continual Improvement Program
- Preparing for the Certification Audit
Objectives
Completion of this course will enable students to
- Understand the principles of an ISMS conforming to ISO/IEC 27001:2013, including the relationship between its components, eg risk management, requirements of interested parties
- Apply concepts, approaches, standards, methods and techniques for the effective operation of an ISMS
- Advise organisations on ISMS best practices
- Manage teams implementing ISO/IEC 27001:2013
Audience
This course is aimed at students with (future) roles like
- Project managers, consultants and team members implementing an ISMS
- (IT) Professionals moving into ISMS operation
- CxO and senior managers of an ISMS scope
- Auditors requiring more ISMS implementation insight
Prerequisites
General understanding of common business processes.
Some past exposure to information or IT security, management systems and / or project management helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO/IEC 27701 Lead Implementer
PECB ISO/IEC 27701 Privacy Information Management System (PIMS) Lead Implementer
This five day course provides an overview to the structure of an Privacy Information Management System (PIMS) based on ISO/IEC 27701:2019, and how to implement the same in an organisation, eg for the purpose of certification.
Overview
This five day course enables participants to develop the necessary expertise to support an organisation in implementing and managing an Privacy Information Management System based on ISO/IEC 27701:2019.
Participants will also gain a thorough understanding of requirements and guidance of ISO/IEC 27701:2019 as well as their relationship ISO/IEC 27001:2013 et al and thus that between a PIMS and an ISMS.
Moreover, participants will gain a comprehensive understanding of best practices of privacy information management and learn how to manage and process data while complying with various data privacy regimes.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to PIMS Concepts per ISO/IEC 27701:2019
- Normative, Regulatory and Legal Framework
- Fundamental Principles of Information Security and Privacy
- Privacy Information Management System (PIMS)
Planning the PIMS Implementation
- PIMS Scope and Privacy Policy
- Privacy Risk Assessment
- Privacy Impact Assessment
- PIMS Statement of Applicability
- Selection of Controls
- Documentation Management
Implementing the PIMS
- Implementation of a Document Management Framework
- Implementation of Controls
- Implementation of Controls specific to Controllers of Personally Identifiable Information (PII)
- Implementation of Controls specific to PII
- Awareness, Training und Communication
Performance Evaluation and Improving the PIMS
- Monitoring the PIMS with Metrics, Performance Indicators etc
- Internal Audit, Management Review and Corrective Actions
- Implementation of a Continual Improvement Program
- Preparing for the Certification Audit
Objectives
Completion of this course will enable students to
- Understand the principles of a PIMS conforming to ISO/IEC 27701:2019, including the relationship to and ISMS, ISO/IEC 27001:2013, ISO/IEC 27002:2013 etc and regulatory frameworks
- Apply concepts, approaches, standards, methods and techniques for the effective operation of a PIMS
- Advise organisations on PIMS best practices
- Manage teams implementing ISO/IEC 27701:2019
Audience
This course is aimed at students with (future) roles like
- Project managers, consultants and team members implementing privacy and data management
- Data and privacy officers
- CxO and senior managers of a PIMS and ISMS scope
- Auditors requiring more PIMS implementation insight
Prerequisites
General understanding of common business processes.
Some past exposure to information or IT security, management systems and / or project management helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
Exam and first year certification fees are included in the course fees.
PECB ISO/IEC 27001 Lead Auditor
PECB ISO/IEC 27001 Information Security Management System (ISMS) Lead Auditor
This five day course provides an overview to the structure of an Information Security Management System (ISMS) based on ISO/IEC 27001:2013, and how to audit the same internally or in the context of certification.
Overview
This five day course enables participants to develop the necessary expertise to audit an Information Security Management System against ISO/IEC 27001:2013 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
During this training, the participants will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011:2018, as well as understanding the certification process according to ISO/IEC 17021-1:2015 and ISO/IEC 27006:2015.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to ISMS Concepts per ISO/IEC 27001:2013
- Normative, Regulatory and Legal Framework
- Fundamental Principles of Information Security
- ISO/IEC 27001:2013 Certification Process
- Information Security Management System (ISMS)
- Clauses of ISO/IEC 27001:2013
Planning and Initiating the Audit
- Fundamental Audit Concepts and Principles
- Audit Approach based on Evidence and Risk
- Preparation of an ISO/IEC 27001:2013 Certification Audit
- ISMS Documentation Audit
- Conducting an Opening Meeting
Conducting the Audit
- Communication during the Audit
- Audit procedures: Observation, Document Review, Interview, Sampling, Technical Verification, Corroboration and Evaluation
- Audit Test Plans
- Formulation of Audit Findings
- Documenting Nonconformities
Concluding and Follow-up of the Audit
- Audit Documentation
- Quality Review
- Conducting a Closing Meeting and Conclusion of the Audit
- Evaluation of Corrective Action Plans
- Surveillance and Re-Certification Audits
- Internal Audit Management Program
Objectives
Completion of this course will enable students to
- Understand the principles of an ISMS conforming to
- ISO/IEC 27001:2013
- Perform ISO/IEC 27001:2013 internal audits
- Execute ISO/IEC 27001:2013 certification audits on behalf of a certification body
- Manage ISMS audit teams
Audience
This course is aimed at students with (future) roles like
- Internal auditors
- ISMS certification auditors
- Project managers, consultants and information security team members participating in ISMS audits
- information security practitioners moving into audit roles
Prerequisites
General understanding of common business processes.
Some past exposure to information or IT security, management systems and audits helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB EU GDPR Data Protection Officer
PECB EU General Data Protection Regulation (GDPR) Data Protection Officer
This five day course provides an overview to the requirements of the GDPR in force and applicable since 25th May 2018, and how to implement the same in an organization dealing with data subjects in the European Union.
Overview
This five day course enables participants to develop the necessary knowledge, skills and competence to effectively implement and manage a compliance framework with regards to the protection of personal data.
By mastering all the necessary concepts of EU General Data Protection Regulation (GDPR), participants will gain a thorough understanding of the gap between the GDPR and the current organizational processes including privacy policies, procedures, working instructions, consent forms, data protection impact assessments, in order to assists organisations in the adoption process to the new regulation.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to GDPR Essentials
- Fundamental Principles of the GDPR
- Initiating the GDPR Implementation
- Understanding the Organization
- Clarifying the Data Protection Objectives
- Analysis of the Existing System
Planning the Implementation of the GDPR
- Leadership and Project Approval
- Data Protection Policy
- Definition of the Organizational Structure
- Data Classification
- Risk Assessment under the GDPR
Deploying the GDPR
- Privacy Impact Assessment (PIA)
- Design of Security Controls and Drafting of Specific Policies
- Implementation of Controls
- Definition of the Document Management Process
- Communication, Training and Awareness Plan
Monitoring and Improving the GDPR compliance
- Operations and Incident Management
- Monitoring, Measurement, Analysis and Evaluation
- Internal Audit
- Data Breaches and Corrective Actions
- Continual Improvement
Objectives
Completion of this course will enable students to
- Gain a comprehensive understanding of the concepts and approaches of the GDPR
- Understand the new requirements that the GDPR brings for EU and non-EU organisations and when it is necessary to implement them
- Manage a team implementing the GDPR
- Gain the knowledge and skills required to advise organisations how to manage personal data
Audience
This course is aimed at students with (future) roles like
- Project managers, consultants, advisors and team members implementing the GDPR
- Data Protection Officers and senior managers responsible for the personal data protection
- Members of information security, incident management and business continuity teams
Prerequisites
General understanding of common business processes.
Some past exposure to data protection helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO 31000 Risk Manager
PECB ISO 31000 Risk Manager
This three day course provides an overview to the generic principles of risk management based on ISO 31000:2018, and how to apply the same across an organisation, eg for operational or financial risk, the various risk-based management systems like IMS, QMS, EMS, SMS, BCMS, ISMS, OH&SMS etc.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes based on ISO 31000:2018.
The generic character of ISO 31000:2018 makes it applicable across organisations at subject matter as well as enterprise level.
ISO 31000:2018 provides a comprehensive model for any kind of management system, standard, operational or regulatory context requiring a risk-based approach, whether a formal risk management process is required or not.
Examples are ISO 9001:2015, ISO 14001:2015, ISO/IEC 20000-1:2018, ISO 22301:2019, ISO/IEC 27001:2013, ISO 45001:2018, SOX, revenue assurance, program and project management, data protection, GDPR etc.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Risk Management per ISO 31000:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Overview to IEC 31010:2009
- Brainstorming, DELPH
- Hazard Analysis using HAZOP and HACCP
- Scenario Analysis
- Fault and Failure Analysis using FTA, FMEA and FMECA
- Operations Management of the BCMS
- Cause and Effect Diagram
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective risk management according to ISO 31000:2018
- Understand the relationship between risk management and requirements of interested parties
- Implement, maintain and manage an ongoing risk management program
- Advise organisations on best practices in risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Business process owners
- Project managers, consultants and team members implementing and operating management systems
- Regulatory compliance managers
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO/IEC 27005 Risk Manager
PECB ISO/IEC 27005 Information Security Risk Manager
This three day course provides an overview to the principles of risk management in information security based on ISO/IEC 27005:2018, and how to apply the same across an organisation, eg for the context of certification to ISO/IEC 27001:2013.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes related to all assets of relevance for information security based on ISO/IEC 27005:2018.
ISO/IEC 27005:2018 builds onto the generic risk management principles set out in ISO 31000:2018, and applies those to the context of an information security management system (ISMS), thus providing a framework for satisfying the risk management requirements of ISO/IEC 27001:2013.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Information Security Risk Management per ISO/IEC 27005:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Operational Critical Threat, Asset and Vulnerability Evaluation (OCTAVE)
- Harmonised Risk Analysis Method (MEHARI)
- Expression of Needs and Identification of Security Objectives (EBIOS)
- Harmonized Threat and Risk Assessment (TRA)
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective information security risk management according to ISO/IEC 27005:2018
- Understand the relationship between risk management, controls and ISO/IEC 27001:2013
- Implement, maintain and manage an ongoing information security risk management program
- Advise organisations on best practices in information security risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Information security officers
- Project managers, consultants and team members implementing and operating information security management systems
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
Autumn 2023
PECB ISO 22301 Lead Auditor
PECB ISO 22301 Business Continuity Management System (BCMS) Lead Auditor
This five day course provides an overview to the structure of a Business Continuity Management System (BCMS) based on ISO 22301:2019, and how to audit the same internally or in the context of certification.
Overview
This five day course enables participants to develop the necessary expertise to audit a Business Continuity Management System against ISO 22301:2019 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques
During this training, the participants will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011:2018, as well as understanding the certification process according to ISO/IEC 17021-1:2015.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to BCMS Concepts per ISO 22301:2012
- Normative, Regulatory and Legal Framework
- ISO 22301:2019 Certification Process
- Business Continuity Management System (BCMS)
- Clauses of ISO 22301:2019
Planning and Initiating the Audit
- Fundamental Audit Concepts and Principles
- Audit Approach based on Evidence and Risk
- Preparation of an ISO 22301:2019 Certification Audit
- BCMS Documentation Audit
- Conducting an Opening Meeting
Conducting the Audit
- Communication during the Audit
- Audit procedures: Observation, Document Review, Interview, Sampling, Technical Verification, Corroboration and Evaluation
- Audit Test Plans
- Formulation of Audit Findings
- Documenting Nonconformity's
Concluding and Follow-up of the Audit
- Audit Documentation
- Quality Review
- Conducting a Closing Meeting and Conclusion of the Audit
- Evaluation of Corrective Action Plans
- Surveillance and Re-Certification Audits
- Internal Audit Management Program
Objectives
Completion of this course will enable students to
- Understand the principles of a BCMS conforming to ISO 22301:2019
- Perform ISO 22301:2019 internal audits
- Execute ISO 22301:2019 certification audits on behalf of a certification body
- Manage BCMS audit teams
Audience
This course is aimed at students with (future) roles like
- Internal auditors
- BCMS certification auditors
- Project managers, consultants and business continuity team members participating in BCMS audits
- Business continuity practitioners moving into audit roles
Prerequisites
General understanding of common business processes.
Some past exposure to business continuity, management systems and audits helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO 22301 Lead Implementer
PECB ISO 22301 Business Continuity Management System (BCMS) Lead Implementer
This five day course provides an overview to the structure of a Business Continuity Management System (BCMS) based on ISO 22301:2019, and how to implement the same in an organisation, eg for the purpose of certification.
Overview
This five day course enables participants to develop the necessary expertise to support an organisation in implementing and managing a Business Continuity Management System based on ISO 22301:2019.
Participants will also gain a thorough understanding of best practices used to implement business continuity processes from the ISO 22399.
This training incorporates project management practices as well as links to aspects of the predecessor standard BS 25999.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to BCMS Concepts per ISO 22301:2012
- Normative, Regulatory and Legal Framework
- ISO 22301:2019 Certification Process
- Business Continuity Management System (BCMS)
- Clauses of ISO 22301:2019
Planning and Initiating the BCMS Implementation
- Gap Analysis, Business Case and Project Plan
- Defining Scope and Objectives of the BCMS
- Development of Business Continuity Policies
- Development of Business Continuity Policies
Implementing the BCMS
- Implementation of a Document Management Framework
- Design of Business Continuity Processes and Writing Procedures
- Implementation of Business Continuity Processes
- Development of a Communication, Training & Awareness Program
- Incident and Emergency Management
- Operations Management of the BCMS
Performance Evaluation and Improving the BCMS
- Monitoring the BCMS with Metrics, Performance Indicators etc
- Internal Audit, Management Review and Corrective Actions
- Implementation of a Continual Improvement Program
- Preparing for the Certification Audit
Objectives
Completion of this course will enable students to
- Understand the principles of a BCMS conforming to ISO 22301:2019, including the relationship between its components, eg risk management, requirements of interested parties
- Apply concepts, approaches, standards, methods and techniques for the effective operation of a BCMS
- Advise organisations on BCMS best practices
- Manage teams implementing ISO 22301:2019
Audience
This course is aimed at students with (future) roles like
- Project managers, consultants and team members implementing a BCMS
- (IT) Professionals moving into BCMS operation
- CxO and senior managers of a BCMS scope
- Auditors requiring more BCMS implementation insight
Prerequisites
General understanding of common business processes.
Some past exposure to business continuity, management systems and / or project management helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO 31000 Risk Manager
PECB ISO 31000 Risk Manager
This three day course provides an overview to the generic principles of risk management based on ISO 31000:2018, and how to apply the same across an organisation, eg for operational or financial risk, the various risk-based management systems like IMS, QMS, EMS, SMS, BCMS, ISMS, OH&SMS etc.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes based on ISO 31000:2018.
The generic character of ISO 31000:2018 makes it applicable across organisations at subject matter as well as enterprise level.
ISO 31000:2018 provides a comprehensive model for any kind of management system, standard, operational or regulatory context requiring a risk-based approach, whether a formal risk management process is required or not.
Examples are ISO 9001:2015, ISO 14001:2015, ISO/IEC 20000-1:2018, ISO 22301:2019, ISO/IEC 27001:2013, ISO 45001:2018, SOX, revenue assurance, program and project management, data protection, GDPR etc.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Risk Management per ISO 31000:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Overview to IEC 31010:2009
- Brainstorming, DELPH
- Hazard Analysis using HAZOP and HACCP
- Scenario Analysis
- Fault and Failure Analysis using FTA, FMEA and FMECA
- Operations Management of the BCMS
- Cause and Effect Diagram
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective risk management according to ISO 31000:2018
- Understand the relationship between risk management and requirements of interested parties
- Implement, maintain and manage an ongoing risk management program
- Advise organisations on best practices in risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Business process owners
- Project managers, consultants and team members implementing and operating management systems
- Regulatory compliance managers
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
Autumn 2023
PECB ISO/IEC 20000 Lead Implementer
PECB ISO/IEC 20000 Service Management System (SMS) Lead Implementer
This five day course provides an overview to the structure of a Service Management System (SMS) based on ISO/IEC 20000-1:2018, and how to implement the same in an organization, eg for the purpose of certification.
Overview
This five day course enables participants to develop the necessary expertise to support an organisation in implementing and managing a Service Management System based on ISO/IEC 20000-1:2018.
Participants will gain a thorough understanding of best practices used to implement a SMS across a wide range of service sectors, not just IT services as covered by ITIL.
This training incorporates project management practices as well as further guidance from elsewhere in the ISO/IEC 20000 family of standards.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to SMS Concepts per ISO/IEC 20000-1:2018
- Normative, Regulatory and Legal Framework
- Fundamental Principles of Information Security
- Comparison with ITIL V2 and V3
- ISO/IEC 20000-1:2018 Certification Process
- Service Management System (SMS)
- Clauses of ISO/IEC 20000-1:2018
Planning and Initiating the Audit
- Gap Analysis, Business Case and Project Plan
- Defining Scope and Objectives of the SMS
Implementing the SMS
- Catalogue, Asset, Configuration and Relationship Management
- Budget, Demand and Capacity Management
- Change, Release and Deployment Management
- Incident and Problem Management
- Service Availability and Continuity Management
- Information Security Management
- Operations Management of the SMS
Performance Evaluation and Improving the SMS
- Monitoring the SMS with Metrics, Performance Indicators etc
- Internal Audit, Management Review and Corrective Actions
- Implementation of a Continual Improvement Program
- Preparing for the Certification Audit
Objectives
Completion of this course will enable students to
- Understand the principles of a SMS conforming to ISO/IEC 20000-1:2018, including the relationship between its components, eg risk management, controls, requirements of interested parties
- Apply concepts, approaches, standards, methods and techniques for the effective operation of a SMS
- Advise organisations on SMS best practices
- Manage teams implementing ISO/IEC 20000-1:2018
Audience
This course is aimed at students with (future) roles like
- Project managers, consultants and team members implementing a SMS or extending from ITIL etc
- (IT) Professionals moving into SMS operation
- CxO and senior managers of a SMS scope
- Auditors requiring more SMS implementation insight
Prerequisites
General understanding of common business processes.
Some past exposure to information or IT security, management systems and / or project management helpful, but not required.
Examination and Certification
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO 31000 Risk Manager
PECB ISO 31000 Risk Manager
This three day course provides an overview to the generic principles of risk management based on ISO 31000:2018, and how to apply the same across an organisation, eg for operational or financial risk, the various risk-based management systems like IMS, QMS, EMS, SMS, BCMS, ISMS, OH&SMS etc.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes based on ISO 31000:2018.
The generic character of ISO 31000:2018 makes it applicable across organisations at subject matter as well as enterprise level.
ISO 31000:2018 provides a comprehensive model for any kind of management system, standard, operational or regulatory context requiring a risk-based approach, whether a formal risk management process is required or not.
Examples are ISO 9001:2015, ISO 14001:2015, ISO/IEC 20000-1:2018, ISO 22301:2019, ISO/IEC 27001:2013, ISO 45001:2018, SOX, revenue assurance, program and project management, data protection, GDPR etc.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Risk Management per ISO 31000:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Overview to IEC 31010:2009
- Brainstorming, DELPH
- Hazard Analysis using HAZOP and HACCP
- Scenario Analysis
- Fault and Failure Analysis using FTA, FMEA and FMECA
- Operations Management of the BCMS
- Cause and Effect Diagram
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective risk management according to ISO 31000:2018
- Understand the relationship between risk management and requirements of interested parties
- Implement, maintain and manage an ongoing risk management program
- Advise organisations on best practices in risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Business process owners
- Project managers, consultants and team members implementing and operating management systems
- Regulatory compliance managers
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO/IEC 20000 Lead Auditor
PECB ISO/IEC 20000 Service Management System (SMS) Lead Auditor
This five day course provides an overview to the structure of a Service Management System (SMS) based on ISO/IEC 20000-1:2018, and how to audit the same internally or in the context of certification.
Overview
This five day course enables participants to develop the necessary expertise to audit a Service Management System against ISO/IEC 20000-1:2018 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.
During this training, the participants will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011:2018, as well as understanding the certification process according to ISO/IEC 17021-1:2015.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to SMS Concepts per ISO/IEC 20000-1:2018
- Normative, Regulatory and Legal Framework
- Fundamental Principles of Information Security
- ISO/IEC 20000-1:2018 Certification Process
- Service Management System (SMS)
- Clauses of ISO/IEC 20000-1:2018
Planning and Initiating the Audit
- Fundamental Audit Concepts and Principles
- Audit Approach based on Evidence and Risk
- Preparation of an ISO/IEC 20000-1:2018 Certification Audit
- SMS Documentation Audit
- Conducting an Opening Meeting
Conducting the Audit
- Communication during the Audit
- Audit procedures: Observation, Document Review, Interview, Sampling, Technical Verification, Corroboration and Evaluation
- Audit Test Plans
- Formulation of Audit Findings
- Documenting Nonconformities
Concluding and Follow-up of the Audit
- Audit Documentation
- Quality Review
- Conducting a Closing Meeting and Conclusion of the Audit
- Evaluation of Corrective Action Plans
- Surveillance and Re-Certification Audits
- Internal Audit Management Program
Objectives
Completion of this course will enable students to
- Understand the principles of a SMS conforming to ISO/IEC 20000-1:2018
- Perform ISO/IEC 20000-1:2018 internal audits
- Execute ISO/IEC 20000-1:2018 certification audits on behalf of a certification body
- Manage SMS audit teams
Audience
This course is aimed at students with (future) roles like
- Internal auditors
- SMS certification auditors
- Project managers, consultants and service management team members participating in SMS audits
- IT and service management practitioners moving into audit roles
Prerequisites
General understanding of common business processes.
Some past exposure to service management, management systems and / or audits helpful, but not required.
Examination and Certification
The course ends with a three hour
The course includes access to PECB's three hour exam available in multiple languages to be taken online on the last day or any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
Autumn 2023
PECB ISO 31000 Risk Manager
PECB ISO 31000 Risk Manager
This three day course provides an overview to the generic principles of risk management based on ISO 31000:2018, and how to apply the same across an organisation, eg for operational or financial risk, the various risk-based management systems like IMS, QMS, EMS, SMS, BCMS, ISMS, OH&SMS etc.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes based on ISO 31000:2018.
The generic character of ISO 31000:2018 makes it applicable across organisations at subject matter as well as enterprise level.
ISO 31000:2018 provides a comprehensive model for any kind of management system, standard, operational or regulatory context requiring a risk-based approach, whether a formal risk management process is required or not.
Examples are ISO 9001:2015, ISO 14001:2015, ISO/IEC 20000-1:2018, ISO 22301:2019, ISO/IEC 27001:2013, ISO 45001:2018, SOX, revenue assurance, program and project management, data protection, GDPR etc.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Risk Management per ISO 31000:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Overview to IEC 31010:2009
- Brainstorming, DELPH
- Hazard Analysis using HAZOP and HACCP
- Scenario Analysis
- Fault and Failure Analysis using FTA, FMEA and FMECA
- Operations Management of the BCMS
- Cause and Effect Diagram
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective risk management according to ISO 31000:2018
- Understand the relationship between risk management and requirements of interested parties
- Implement, maintain and manage an ongoing risk management program
- Advise organisations on best practices in risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Business process owners
- Project managers, consultants and team members implementing and operating management systems
- Regulatory compliance managers
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
PECB ISO/IEC 27005 Risk Manager
PECB ISO/IEC 27005 Information Security Risk Manager
This three day course provides an overview to the principles of risk management in information security based on ISO/IEC 27005:2018, and how to apply the same across an organisation, eg for the context of certification to ISO/IEC 27001:2013.
Overview
This three day course enables participants to develop the necessary expertise to support an organisation in implementing risk management processes related to all assets of relevance for information security based on ISO/IEC 27005:2018.
ISO/IEC 27005:2018 builds onto the generic risk management principles set out in ISO 31000:2018, and applies those to the context of an information security management system (ISMS), thus providing a framework for satisfying the risk management requirements of ISO/IEC 27001:2013.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Outline
Introduction to Information Security Risk Management per ISO/IEC 27005:2018
- Concepts and Definitions relating to Risk Management
- Risk Management Standards, Frameworks and Methodologies
- Implementation of a Risk Management Framework
- Understanding an Organization and its Context
Elements of the Risk Management Framework
- Risk Identification
- Risk Analysis and Risk Evaluation
- Risk Treatment
- Risk Acceptance and Residual Risk Management
- Risk Communication and Consultation
- Risk Monitoring and Review
Examples of Risk Assessment Methodologies
- Operational Critical Threat, Asset and Vulnerability Evaluation (OCTAVE)
- Harmonised Risk Analysis Method (MEHARI)
- Expression of Needs and Identification of Security Objectives (EBIOS)
- Harmonized Threat and Risk Assessment (TRA)
Objectives
Completion of this course will enable students to
- Understand concepts, approaches, methods, tools and techniques for effective information security risk management according to ISO/IEC 27005:2018
- Understand the relationship between risk management, controls and ISO/IEC 27001:2013
- Implement, maintain and manage an ongoing information security risk management program
- Advise organisations on best practices in information security risk management
Audience
This course is aimed at students with (future) roles like
- Risk managers and Information security officers
- Project managers, consultants and team members implementing and operating information security management systems
- Auditors requiring more risk management insight
Prerequisites
General understanding of common business processes.
Some past exposure to risk management and / or management systems helpful, but not required.
Examination and Certification
The course includes access to PECB's two hour exam available in multiple languages to be taken online any time after the course (own laptop required). Exam and first year certification fees are included in the course fees.
This course is designed by PECB in Canada, who also mark the exam and issue respective certifications as per their criteria. PECB is a personnel certification body, accredited to ISO/IEC 17024:2012 by IAS. See www.pecb.com for full details.
Autumn 2023
PRINCE2 Foundation + Practitioner
PRINCE2 Project Management Foundation
This three day course provides an overview to the basics of PRINCE2 Project Management.Overview
This three day training enables participants to learn the basics of the PRINCE2 Project Management method. The participant will learn about the PRINCE2 Principles, Themes, Processes and Tailoring.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Review exercises as well as a practice test assist the exam preparation.
Outline
Day 1
- Introduction PRINCE2
- PRINCE2 Process Model
- Starting Up a Project
- Organization
- Business Case
Day 2
- Initiating a Project
- Quality
- Plans
- Risk
- Change
- Controlling a Stage
- Managing Product Delivery
- Progress
Day 3
- Managing a Stage Boundary
- Closing a Project
- Tailoring PRINCE2 to the Project Environment
- PRINCE2 foundation Exam
Objectives
Completion of this course will enable students to
- Understand basics of PRINCE2 Project Management
- Know the basic differences between the PRINCE2 Principles, Themes and Processes
- Prepare for the PRINCE2 Foundation exam
Audience
This course is aimed at students with (future) roles like
- Project Managers
- Consultants and team members managing or supporting a project using PRINCE2
- CxO and senior managers sponsoring projects
Prerequisites
Some past exposure to project management helpful, but not required.
Examination and Certification
The course is delivered by Trainers of Polychor, a PRINCE2 Accredited Training Organisation.
The official one hour multiple choice PRINCE2 Foundation exam can be taken at the end of the training course or at a later date
Exam fees are included in the course fees
PRINCE2 Project Management Practitioner
This two day course teaches how to use the PRINCE2 Project Management method in real-life.
Overview
This two day training enables participants to learn how to use the PRINCE2 Project Management method in a real-life situation by going through two complete test exams and by analysing the 'Managing Successful Projects with PRINCE2' book in detail to understand how all the PRINCE2 elements work together.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Review exercises as well as a practice test assist the exam preparation.
Outline
Day 1
- Summary of the PRINCE2 Method
- Analysis of the 'Managing Successful Project with PRINCE2' Book
- PRINCE2 Test Exam 1
Day 2
- Review and Analysis of PRINCE2 Test Exam 2
- PRINCE2 Practitioner Exam
Objectives
Completion of this course will enable students to
- To understand PRINCE2 Project Management method in enough detail
- Successfully participate in the PRINCE2 Practitioner exam
Audience
This course is aimed at students with (future) roles like
- Project Managers
- Consultants and team members managing or supporting a project using PRINCE2
- CxO and senior managers sponsoring projects
Prerequisites
Must have passed the PRINCE2 Foundation exam
Preferably attend the PRINCE2 Foundation course using Polychor's training materials.
Examination and Certification
The course is delivered by Trainers of Polychor, a PRINCE2 Accredited Training Organisation.
The official two-and-a-half hours objective PRINCE2 Foundation exam can be taken at the end of the training course or at a later date.
Exam fees are included in the course fees
PRINCE2 Foundation
PRINCE2 Project Management Foundation
This three day course provides an overview to the basics of PRINCE2 Project Management.
This course can be combined with the PRINCE2 Practitioner course at a special rate of € 2100 for both courses
Overview
This three day training enables participants to learn the basics of the PRINCE2 Project Management method. The participant will learn about the PRINCE2 Principles, Themes, Processes and Tailoring.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Review exercises as well as a practice test assist the exam preparation.
Outline
Day 1
- Introduction PRINCE2
- PRINCE2 Process Model
- Starting Up a Project
- Organization
- Business Case
Day 2
- Initiating a Project
- Quality
- Plans
- Risk
- Change
- Controlling a Stage
- Managing Product Delivery
- Progress
Day 3
- Managing a Stage Boundary
- Closing a Project
- Tailoring PRINCE2 to the Project Environment
- PRINCE2 foundation Exam
Objectives
Completion of this course will enable students to
- Understand basics of PRINCE2 Project Management
- Know the basic differences between the PRINCE2 Principles, Themes and Processes
- Prepare for the PRINCE2 Foundation exam
Audience
This course is aimed at students with (future) roles like
- Project Managers
- Consultants and team members managing or supporting a project using PRINCE2
- CxO and senior managers sponsoring projects
Prerequisites
Some past exposure to project management helpful, but not required.
Examination and Certification
The course is delivered by Trainers of Polychor, a PRINCE2 Accredited Training Organisation.
The official one hour multiple choice PRINCE2 Foundation exam can be taken at the end of the training course or at a later date
Exam fees are included in the course fees
PRINCE2 Practitioner
PRINCE2 Project Management Practitioner
This two day course teaches how to use the PRINCE2 Project Management method in real-life.
This course can be combined with the PRINCE2 Foundation course at a special rate of € 2100 for both courses
Overview
This two day training enables participants to learn how to use the PRINCE2 Project Management method in a real-life situation by going through two complete test exams and by analysing the 'Managing Successful Projects with PRINCE2' book in detail to understand how all the PRINCE2 elements work together.
The course consists of a mix of presentation, discussion and exercises based on real-world examples.
Review exercises as well as a practice test assist the exam preparation.
Outline
Day 1
- Summary of the PRINCE2 Method
- Analysis of the 'Managing Successful Project with PRINCE2' Book
- PRINCE2 Test Exam 1
Day 2
- Review and Analysis of PRINCE2 Test Exam 2
- PRINCE2 Practitioner Exam
Objectives
Completion of this course will enable students to
- To understand PRINCE2 Project Management method in enough detail
- Successfully participate in the PRINCE2 Practitioner exam
Audience
This course is aimed at students with (future) roles like
- Project Managers
- Consultants and team members managing or supporting a project using PRINCE2
- CxO and senior managers sponsoring projects
Prerequisites
Must have passed the PRINCE2 Foundation exam
Preferably attend the PRINCE2 Foundation course using Polychor's training materials.
Examination and Certification
The course is delivered by Trainers of Polychor, a PRINCE2 Accredited Training Organisation.
The official two-and-a-half hours objective PRINCE2 Foundation exam can be taken at the end of the training course or at a later date.
Exam fees are included in the course fees